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Customer Service Representatives
Description
Interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
Common Tasks
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
Required Education
High school diploma or equivalent
Wages
In 2016 the mean hourly wage in the Greater Sacramento area was $19.16 . The hourly rate for this occupation typically paid between $10.98 and $29.86 .
In 2016 the mean annual salary in the Greater Sacramento area was $39,849.23 . The annual salary for this occupation typically paid between $22,841.16 and $62,117.31 .
Occupation Outlook
This occupation employed 11,990 people in the Greater Sacramento area during 2014.
By 2024, there is expected to be an increase of 21.8% in the number of jobs in the Greater Sacramento area for this occupation, bringing to total number to 14,600.
By 2024, in the Greater Sacramento area, the median hourly rate for this occupation is expected to be $17.00 with the median annual salary reaching $36,841.
