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Computer User Support Specialists
Description
Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, or via telephone or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
Common Tasks
- Refer major hardware or software problems or defective products to vendors or technicians for service.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Modify and customize commercial programs for internal needs.
Required Education
Some college, no degree
Wages
In 2016 the mean hourly wage in the Greater Sacramento area was $27.82 . The hourly rate for this occupation typically paid between $16.67 and $39.56 .
In 2016 the mean annual salary in the Greater Sacramento area was $57,856.52 . The annual salary for this occupation typically paid between $34,675.36 and $82,285.50 .
Occupation Outlook
This occupation employed 2,980 people in the Greater Sacramento area during 2014.
By 2024, there is expected to be an increase of 23.8% in the number of jobs in the Greater Sacramento area for this occupation, bringing to total number to 3,690.
By 2024, in the Greater Sacramento area, the median hourly rate for this occupation is expected to be $26.00 with the median annual salary reaching $55,219.
