Career & Workforce Preparation
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Order Clerks
Description
Receive and process incoming orders for materials, merchandise, classified ads, or services such as repairs, installations, or rental of facilities. Generally receives orders via mail, phone, fax, or other electronic means. Duties include informing customers of receipt, prices, shipping dates, and delays; preparing contracts; and handling complaints.
Common Tasks
- Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
- Prepare invoices, shipping documents, and contracts.
- Inform customers by mail or telephone of order information, such as unit prices, shipping dates, and any anticipated delays.
- Receive and respond to customer complaints.
- Verify customer and order information for correctness, checking it against previously obtained information as necessary.
Required Education
High school diploma or equivalent
Wages
In 2016 the mean hourly wage in the Greater Sacramento area was $16.59 . The hourly rate for this occupation typically paid between $10.69 and $23.66 .
In 2016 the mean annual salary in the Greater Sacramento area was $34,507.33 . The annual salary for this occupation typically paid between $22,237.38 and $49,212.87 .
Occupation Outlook
This occupation employed 1,060 people in the Greater Sacramento area during 2014.
By 2024, there is expected to be an increase of 14.2% in the number of jobs in the Greater Sacramento area for this occupation, bringing to total number to 1,210.
By 2024, in the Greater Sacramento area, the median hourly rate for this occupation is expected to be $15.00 with the median annual salary reaching $32,297.
